Politique de remboursement

At PopMancer, every item is made to order just for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of receiving your order at info.popmancer@gmail.com and include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once reviewed, we'll offer a replacement or a full refund at no additional cost.

Lost Orders

If your order is lost in transit, please contact us. We'll work with our printing and shipping partner to investigate the issue and, if appropriate, send a replacement or issue a refund.

Cancellations

Orders may only be cancelled before production begins. Once production has started, cancellations are no longer possible because each product is made specifically for you.

Refunds

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.